Return Policy
Effective Date: 12/15/2023
Thank you for choosing PetsDiscounts.com for your pet care needs. We understand that sometimes a product may not work out, and we want to make the return process as smooth as possible.
Return Policy
- Time Frame: You can return products within 30 days from the date of purchase.
- Condition of Items: Products must be in new and unused condition, with all original tags, packaging, and accessories.
- Non-Returnable Items: Opened or used products, perishable goods, custom items, and personal care items for pets are not eligible for return. If you have questions about whether your item is returnable, please contact us.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return
- Contact us through our Contact Us page to initiate your return. Provide your order number and details about the item you wish to return.
- We will provide you with instructions on where to send returned items.
- Returns without prior approval through the Contact Us page may not be accepted.
Refunds
- After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within a certain number of days.
Exchanges
- If you need to exchange a defective or damaged item, please follow the return procedure and specify that you require an exchange.
- We will provide instructions for exchanging your item.
Shipping Costs
- Customers are responsible for paying their own shipping costs for returning items. These costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
Contact Us
If you have any questions or concerns regarding our Return Policy, please don’t hesitate to contact us.
Last updated: 1/12/2024